Your 100% satisfaction is of great importance to us. Occasionally though, we know you may want to return items. Returning or exchanging an item is easy with The Curly Store. You have 14 business days from the receipt of order to decide whether to keep your items.
To authorise your returns, products must be in a saleable condition i.e. unused, unopened and in the same condition as they were originally fulfilled from The Curly Store. Shipping costs will not be refunded.
If a product has been damaged in transit, please inform us within 48hrs of order receipt to arrange a replacement or a refund. In such a scenario, we will refund the postage cost of returning the item and any replacement will be sent with no further shipping charges.
Please email us to obtain a Return Authorisation Number (RAN) at firstname.lastname@example.org or contact us by using the Contact Us form. NO return of any type will be accepted without a RAN. Please let us know the reason for the return.
Unfortunately, we do not refund the following:
- Accessories: Satin Bonnets, hairbrushes, and combs due to hygiene reasons.
- Beauty, skincare and body products due to hygiene reasons.
- For products items returned to us due to incorrect delivery address supplied by the customer we will not offer a refund for postage.
- Clearance or sale items.
If you are returning an order for any reason, other than those that are faulty or there is an error by The Curly Store, you will be responsible for the cost of returning the products.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey and that you keep a proof of postage.