Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. See our delivery page for prices.  We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders placed will be processed and dispatched within 48 hours unless advised otherwised. No orders are picked up over the weekend or on public holidays. You will receive confirmation as soon as your delivery has been dispatched by email.

Please see our Delivery page to see our delivery times.

REFUND POLICY

Your 100% satisfaction is of great importance to us. Occasionally though, we know you may want to return items. Returning or exchanging an item is easy with The Curly Store. You have 14 business days from the receipt of order to decide whether to keep your items.

To authorise your returns, products must be in a saleable condition i.e. unused, unopened and in the same condition as they were originally fulfilled from The Curly Store. Shipping costs will not be refunded.

If a product has been damaged in transit, please inform us within 48hrs of order receipt to arrange a replacement or a refund. In such a scenario, we will refund the postage cost of returning the item and any replacement will be sent with no further shipping charges.

Please email us to obtain a Return Authorisation Number (RAN) at hello@thecurlystore.com or contact us by using the Contact Us form. NO return of any type will be accepted without a RAN. Please let us know the reason for the return.

Unfortunately, we do not refund the following:

Accessories: Satin Bonnets, hairbrushes, and combs due to hygiene reasons. For products items returned to us due to incorrect delivery address supplied by the customer we will not offer a refund for postage. Clearance or sale items.

If you are returning an order for any reason, other than those that are faulty or there is an error by The Curly Store, you will be responsible for the cost of returning the products.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey and that you keep a proof of postage.

 

We hope you'll love your The Curly Store order but if you want to return any of the items, please see below.

Please email us to obtain a Return Authorisation Number (RAN) at hello@thecurlystore.com or contact us by using the Contact Us form.

NO return of any type will be accepted without an RAN.

Please let us know the reason for the return.

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane. This excludes teh following: 

-Satin bonnets

-Hair brushes.

You must notify us in writing that you are returning your purchase within 14 days, beginning the day after the day on which you receive the product.

Please see our Returns & Refunds policy in the footer. 

We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.

If you have received the wrong product or parcel, please email hello@thecurlystore.com and ensure you've included the following information:

- the email address you used to place your order

- your order number

- details of the item(s) missing from your order

- a clear picture of the invoice and product received. 

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

Due to hygiene reasons we do not accept returns on accessories. Please note, postage on returned items cannot be refunded.

Please refer to our returns policy in the RETURNS section.